Dancewear Returns Policy
If you have purchased an item from www.ruddyduckprintshop.co.uk and would like to return it, you can do so within (excluding printed items, sock, tights and underwear) 30 days of receipt for a refund. This is in line with current distance selling regulations.
Please send all website returns to the following address:
Ruddy Duck Printshop
Office 2 Middletons Yard
Potter Street
Worksop
Nottinghamshire
S80 2FT
In all cases, the returned items must be in their original condition and suitable for resale which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.
In the interest of hygiene, socks, tights and underwear are non-returnable unless faulty.
*Under UK Consumer Contracts Regulations, you have the right to cancel an order for goods you have purchased from the Ruddy Duck Printshop website. Your right to cancel begins from the moment you place your order and doesn’t end until 14 working days from the day after you receive your goods. You have the right to notify Ruddy Duck Printshop of cancellation for any reason and must return anything within a further 14-day period whereby you will be entitled to a refund of price only.
I would like to receive a refund. What should I do?
If you would like to return an item, you must inform us via email to info@ruddyduckprintshop.co.uk.
Include your order number and the item you would like to return.
Once received, we will inspect and process your return within 10 working days.
You will be notified by e-mail once your return has been received and processed.
Any refund will automatically be issued to the card used to make the original purchase. We will usually refund what you paid for your order but not the delivery charge unless your order was cancelled under the UK Distance Selling Regulations or the entire order was faulty or incorrect.
We do not currently offer exchanges.
Important Information
You will be responsible for all return postage costs unless the goods you received are faulty or incorrect (according to your original order). Please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We always recommend that you send your returned goods back to us via a tracked and insured service.
All goods being returned must be sealed in their original boxes or packaging including any tags, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.
Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.
Returns Address
Ruddy Duck Printshop
Office 2 Middletons Yard
Potter Street
Worksop
Nottinghamshire
S80 2FT
I want to return a printed item. What should I do?
Unfortunately, we do not accept any returns on items which are printed with club logos, personalisation, or any other bespoke embellishment. Therefore, please double check the size, colour and any personalisation before placing your order.
I have received a faulty item. What should I do?
Under The Consumer Rights Act 2015 and the Consumer Contracts Regulations.
You have 30 days to return faulty goods and receive a full refund.
You’re entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost.
If you think there is a fault with an item you have purchased from www.ruddyduckprintshop.co.uk, please let us know straight away by e-mailing us on info@ruddyduckprintshop.co.uk. Please include a picture detailing the fault and any further information relating to the item.
We cannot refund any postage for the return of a faulty item therefore please ensure you do not return a faulty item to us by post. Please contact us to arrange a collection. Please repackage the items as delivered stating the issues.