Dancewear & Returns Policy (Updated 2026)
If you have purchased an item from www.ruddyduckprintshop.co.uk and would like to return it, you may do so within 30 days of receipt, subject to the conditions below.
Non-Decorated (Standard) Items
Returns are accepted on non-decorated items (excluding socks, tights and underwear) within 30 days of delivery.
To be eligible for a return:
Items must be unworn and unused
Items must be in their original condition
All tags and packaging must be intact
Items must be suitable for resale
A 15% restocking fee will be applied to all eligible returns. This fee covers handling, inspection, repackaging and administrative costs.
Please note:
Return postage costs are the responsibility of the customer
Original delivery charges are non-refundable unless the full order is faulty or cancelled under statutory rights
In the interest of hygiene, socks, tights and underwear are non-returnable unless faulty.
Bespoke & Printed Items
We do not accept returns on any items that have been printed, embroidered or otherwise bespoke decorated, including:
Club logos
Personalisation (names, initials, etc.)
Custom artwork
These items are made to order and cannot be resold. Please ensure all sizes, colours and personalisation details are checked carefully before placing your order.
This is in accordance with the Consumer Contracts Regulations 2013, which state that personalised goods are exempt from the standard cancellation and return rights.
Your Right to Cancel (Non-Bespoke Items Only)
Under the Consumer Contracts Regulations, you have the right to cancel your order for non-personalised goods within 14 days of receiving your items.
You must:
Notify us of your cancellation within this period
Return the goods within a further 14 days
Refunds will cover the cost of the goods only (excluding delivery), unless the entire order is cancelled within the statutory period.
How to Return an Item
If you would like to return an item, please email:
info@ruddyduckprintshop.co.uk
Include:
Your order number
The item(s) you wish to return
Returns should be sent to:
Ruddy Duck Printshop Ltd
Office 2 Middletons Yard
Potter Street
Worksop
Nottinghamshire
S80 2FT
We recommend using a tracked and insured service, as you are responsible for the goods until they reach us. Please retain proof of postage.
Processing Your Return
Once your return has been received and inspected:
Returns will be processed within 10 working days
You will be notified by email
Refunds will be issued to the original payment method
We reserve the right to refuse returns that:
Are not in a resaleable condition
Show signs of wear, damage or misuse
Are missing original packaging or tags
Such items may be returned to you.
Exchanges
We do not currently offer exchanges. If you require a different size or item, please place a new order.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us within 30 days of receipt.
Under the Consumer Rights Act 2015:
You are entitled to a full refund within 30 days for faulty goods
After this period, we may offer a repair or replacement
To report a fault, email:
info@ruddyduckprintshop.co.uk
Please include:
Your order number
A description of the issue
Clear photos of the fault
Important:
Please do not return faulty items without contacting us first. We will arrange the most appropriate solution, including collection where necessary.
Important Information
You are responsible for return postage unless items are faulty or incorrect
Items must be securely packaged to prevent damage in transit
We are not responsible for items lost or damaged during return shipping
We are not responsible for items returned to us in error